Terms & Conditions

We do our best to convey your message to the audience through our website and designs. You can trust the personal attention you will receive throughout the working process. Please find the following terms as support to maintain our working relationship.

Acceptance of Terms

When you visit Website makhjan (The website), you agree to abide by the terms and conditions and consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately.

You agree that you will not be using this website for unlawful purposes and would bear all the laws and regulations in mind. You agree to not use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree not to compromise the safety of this website or try to enter restricted areas of this website.

You consent to be entirely responsible for any claim, liability, expense, costs, and losses that include legal fees that initiate a violation of the mentioned terms and conditions.

Revision Policy

We (makhjan.com) assure you of unlimited revisions according to your particular packages. Clients can ask for revisions as per the package, and no extra fee will be charged. However, the design and concept will remain identical, and the customer can post the revision on any one of the provided options.

Revision on numerous options is either inadmissible or will be charged discretely. Average revision reversal time would take 24 to 72 hours to change design on a website, it may vary depending on the revision scope.

Similarly, the timelines for functionality and development revisions may also differ contingent on the scope of work. The timeline for revising the digital marketing strategy varies upon research, mediums, budget, and overall plan size.

New Order Turnaround Time

Turnaround time refers to when your design concepts are completed according to your preferences. For all new orders, the turnaround time is 24 hours to a maximum of 72 hours for an initial mockup time that is considered after the customer has submitted the brief. If the customer does not submit the website brief till that point the project will be kept or held on a hold. Please also note that the turnaround time pertains to website development (basic website having 5 to 7 pages) is three to five business days. For all orders placed on Friday or Saturday, the delivery starts from Monday.

Refund Policy

We have a money-back guarantee policy, this means if you are not satisfied with the live mockups developed, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., “admin fees” or “overhead fees”. We wish to make refunds as soon as they are requested. The refund, however, may take up to 20-25 business days to process.

To claim a refund, you are required to fill out a simple refund request form that our customer support representative can provide. Please note that filling up the form is mandatory, and if we do not find the responses to the questions in the form to be satisfactory, we reserve the right to deny the refund. Our quality assurance team uses your responses in the form to understand your reasons for a refund, which helps us improve the quality of our services.

Refunds are not applicable in the following scenarios:

Note: Website makhjan holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Website makhjan.com. The company will be the only rightful owner of the design/s.

Claim Your Refund

To have your refund, follow the following steps:

You can claim your refund by:

Sending us an Email: info@makhjan.com
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by makhjan. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.


Website makhjan will refund the project to the customer via the same payment method used to make the initial payment or through a specified payment method by Website makhjan. We determine that issuing a refund to the customer will avoid any dispute or chargeback.

Content Policy

Our content policy plays a vital role in maintaining a positive experience for you, the client. For the usual website and resume designs, all content (images, headings, copy, text, etc.) will be provided by the client. In the case of resume design, a client has to provide complete personal information with biography, and we do not provide any content services. For an e-commerce website, up to 10 to 30 sample products will be provided to our team, along with sample product information should be provided by the client details such as product name, price, images, shipping policy, etc. Website makhjan will handle CMS and e-commerce management.

Note: We use dummy text (Lorem Ipsum) to preview layouts and visual mockups in our live demo.

Quality Assurance Policy

We do our best to meet your requirements, and our designers do the very same to fulfill your expectations. We believe in providing the best designs, and each of them is well researched and well crafted.

We Strive for Satisfaction

Our unlimited revisions policy ensures that you are satisfied with our services.

We aim at exceeding your expectations and strive to accomplish them.

Scope of Work

We will build a website for the client according to the description and brief provided. Any additional features, pages, or other changes to project requirements and the decided pricing may affect the timeline and costs above and require a separate change order document. The client will have to pay an additional cost for any additional task/deliverable added to the scope of the work decided at the start of the project.

Delivery Policy

The complete order will be sent to the mentioned account on the date stated on your Order Confirmation as well as a confirmation email will be sent to you.

The turnaround time will be 2 business days/ ASAP.

In case of urgent order, contact us directly to info@makhjan.com

Record Maintenance

Website makhjan maintains records of finalized designs so that in case of any misplaced order, you may be provided the exact file.

Customer Support

Our customer support team is available 24/7 to cater to all your concerns and queries.

Communication Policy

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