Acceptance of Terms
When you visit Website makhjan (The website), you agree to abide by the terms and conditions and consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately.
You agree that you will not be using this website for unlawful purposes and would bear all the laws and regulations in mind. You agree to not use this website in a way that may impact its performance, corrupt the content, or in any way hinder the functionality of this website. You also agree not to compromise the safety of this website or try to enter restricted areas of this website.
You consent to be entirely responsible for any claim, liability, expense, costs, and losses that include legal fees that initiate a violation of the mentioned terms and conditions.
Revision Policy
We (makhjan.com) assure you of unlimited revisions according to your particular packages. Clients can ask for revisions as per the package, and no extra fee will be charged. However, the design and concept will remain identical, and the customer can post the revision on any one of the provided options.
Revision on numerous options is either inadmissible or will be charged discretely. Average revision reversal time would take 24 to 72 hours to change design on a website, it may vary depending on the revision scope.
Similarly, the timelines for functionality and development revisions may also differ contingent on the scope of work. The timeline for revising the digital marketing strategy varies upon research, mediums, budget, and overall plan size.
New Order Turnaround Time
Turnaround time refers to when your design concepts are completed according to your preferences. For all new orders, the turnaround time is 24 hours to a maximum of 72 hours for an initial mockup time that is considered after the customer has submitted the brief. If the customer does not submit the website brief till that point the project will be kept or held on a hold. Please also note that the turnaround time pertains to website development (basic website having 5 to 7 pages) is three to five business days. For all orders placed on Friday or Saturday, the delivery starts from Monday.
Refund Policy
We have a money-back guarantee policy, this means if you are not satisfied with the live mockups developed, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g., “admin fees” or “overhead fees”. We wish to make refunds as soon as they are requested. The refund, however, may take up to 20-25 business days to process.
To claim a refund, you are required to fill out a simple refund request form that our customer support representative can provide. Please note that filling up the form is mandatory, and if we do not find the responses to the questions in the form to be satisfactory, we reserve the right to deny the refund. Our quality assurance team uses your responses in the form to understand your reasons for a refund, which helps us improve the quality of our services.
Refunds are not applicable in the following scenarios:
- Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).
- If the client has approved a mockup, they will not be entitled to a refund.
- If the client does not fill out a brief questionnaire, which is essential for understanding their project requirements.
- The creative brief is lacking in required information.
- If the project is completed, and the customer acknowledges the project's completion.
- If the client has approved a website demo link, they will not be entitled to a refund.
- No refund is available for firms or those who order our design services on behalf of another entity.
- No refund is applicable for a task which is not included in the scope of work decided at the start of the project.
- Refund will not be entertained once the client has approved the design.
- PPC, SEO, SMO, SMM, Content Writing, Hosting & Domain and all other marketing services provided by Us are payable in advance and are non-refundable.
- The website copy/content has been approved by the client's end, given that they have purchased the service through us.
- The client has asked for revisions for website copy/content, given that they have purchased the service through us.
- Refunds are not applicable if a customer moves out of contact after signing up for 3 days.
- The client will not be entitled to a refund if the website malfunctions or undergoes a hack/virus, given that they are not enrolled for any kind of annual or monthly maintenance service, after the website has been completed or made live. Similarly, the company will not be responsible for making any changes/ updates to the website if the client has not signed up/ agreed for a maintenance service after the website has been made live.
- The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and Website makhjan’s current workload. We typically deliver logos within 1-3 business days and website designs within 5-10 business days.
- You shall have 3 days to respond to each original design and/or for the needed revision. If after 3 days you fail to respond to us, We will assume that your project is complete. In such a scenario, Website makhjan will have no further obligation to you, and you will pay according to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Website makhjan reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Website makhjan will determine, in its sole discretion, whether you are entitled to any refund.
- Reasons such as ‘change of mind’, 'disagreement with partner’ or other reasons that do not pertain to our service will not be subject to refund under any circumstances.
- The client will not be entitled to any refunds after 5 days from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to refunds under any circumstances.
Note: Website makhjan holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Website makhjan.com. The company will be the only rightful owner of the design/s.
Claim Your Refund
To have your refund, follow the following steps:
You can claim your refund by:
Sending us an Email: info@makhjan.com
As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by makhjan. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Refunds
Website makhjan will refund the project to the customer via the same payment method used to make the initial payment or through a specified payment method by Website makhjan. We determine that issuing a refund to the customer will avoid any dispute or chargeback.
Content Policy
Our content policy plays a vital role in maintaining a positive experience for you, the client. For the usual website and resume designs, all content (images, headings, copy, text, etc.) will be provided by the client. In the case of resume design, a client has to provide complete personal information with biography, and we do not provide any content services. For an e-commerce website, up to 10 to 30 sample products will be provided to our team, along with sample product information should be provided by the client details such as product name, price, images, shipping policy, etc. Website makhjan will handle CMS and e-commerce management.
Note: We use dummy text (Lorem Ipsum) to preview layouts and visual mockups in our live demo.
Quality Assurance Policy
We Strive for Satisfaction
Our unlimited revisions policy ensures that you are satisfied with our services.
We aim at exceeding your expectations and strive to accomplish them.
Scope of Work
We will build a website for the client according to the description and brief provided. Any additional features, pages, or other changes to project requirements and the decided pricing may affect the timeline and costs above and require a separate change order document. The client will have to pay an additional cost for any additional task/deliverable added to the scope of the work decided at the start of the project.
Delivery Policy
The complete order will be sent to the mentioned account on the date stated on your Order Confirmation as well as a confirmation email will be sent to you.
The turnaround time will be 2 business days/ ASAP.
In case of urgent order, contact us directly to info@makhjan.com
Record Maintenance
Website makhjan maintains records of finalized designs so that in case of any misplaced order, you may be provided the exact file.
Customer Support
Communication Policy
- We will not be responsible for any communication done via any other platform other than "info@makhjan.com” or any numbers not provided by us or mentioned on our official website. However, we hold full responsibility for any information held or shared through our website.
- Effective communication is essential for timely project completion. To this end, clients are granted a cumulative window of 3 working days of inactivity, which may be spread out over multiple instances. During each period of inactivity, clients will receive notifications from their project managers regarding the remaining number of inactivity days. If the cumulative period of inactivity exceeds 3 working days, the project will be automatically archived. To reactivate the project at this point, a reactivation fee of 50% of the project cost will be applied.
- We are not responsible for any damages done via any other contact mode.
- We take full responsibility for all the information provided through and to our official website makhjan.com